How do you start recovering a debt?
Start with the contract. Confirm the credit terms and due date, and look for clauses on interest, recovery costs, guarantees and retention of title. Check the Personal Property Securities Register (PPSR).
Then confirm who owes the money. ASIC and ABN searches identify the exact entity, its directors, and whether it is in external administration or deregistered. Watch for solvency signals such as insolvency notices and other financiers’ PPSR registrations.
A letter of demand should identify the contract and invoices, state the amount with interest, set a deadline and say what follows. Do not threaten steps you will not take.
Interest runs at the contract rate, or otherwise as the court awards under section 58 of the Civil Proceedings Act 2011 (Qld).
Match the step to the debt and the debtor. A demand costs little and resolves many matters. A judgment against a debtor with no assets is worth little, so negotiation backed by a guarantee or security is often the better answer.
Which court hears the claim, and how does it proceed?
- QCAT: minor debt claims for fixed or agreed sums up to $25,000, excluding interest.
- Magistrates Court: up to $150,000 (Magistrates Courts Act 1921 (Qld) s 4).
- District Court: up to $750,000 (District Court of Queensland Act 1967 (Qld) s 68). Legislation introduced in 2026 would lift this to $1.5 million from 1 January 2027.
- Supreme Court of Queensland: no upper limit.
Winding-up applications go to the Federal Court or the Supreme Court. Bankruptcy proceedings go to the Federal Circuit and Family Court of Australia or the Federal Court.
The Uniform Civil Procedure Rules 1999 (Qld) govern the courts. You file and serve a claim and statement of claim. The defendant has 28 days to file a notice of intention to defend and a defence (rule 137). If it does not, the registrar can give default judgment for the debt, interest and costs (chapter 9, part 1).
If a defence has no substance, apply for summary judgment (rule 292). The test is no real prospect of success and no need for a trial: Deputy Commissioner of Taxation v Salcedo [2005] QCA 227.
Costs usually follow the event (rule 681) on the standard basis (rule 702), which recovers only part of your fees.
How do you enforce a judgment in Queensland?
Enforcement is governed by chapter 19 of the UCPR. You may enforce without leave within six years after the order (rule 799), and with leave after that.
- Enforcement hearing (rules 803 to 816): the debtor files a statement of financial position and can be examined on oath. Non-attendance can lead to arrest.
- Seizure and sale (rules 828 to 838): a bailiff seizes and sells the debtor’s property, including land.
- Redirection of debts (rules 839 to 854): a bank balance or receivable owed to the debtor is paid to you.
- Redirection of earnings (rules 855 to 867): the employer pays part of the debtor’s wages to you.
- Instalment orders (rules 868 to 872) and charging orders over shares (rules 874 to 880), the latter through the Supreme Court.
What if the debtor is a company, a guarantor or already insolvent?
Companies. For an undisputed debt of at least $4,000, a creditor’s statutory demand gives the company 21 days to pay. Non-compliance raises a presumption of insolvency that supports a winding-up application. Never use a demand for a genuinely disputed debt.
Individuals and guarantors. A final judgment of at least $10,000, no more than six years old, supports a bankruptcy notice (Bankruptcy Act 1966 (Cth) s 41). The debtor has 21 days to comply; failure is an act of bankruptcy supporting a creditor’s petition. Where a director has personally guaranteed the debt, demand on the guarantor and consider suing both together.
Retention of title. These clauses are security interests under the Personal Property Securities Act 2009 (Cth). Unregistered, they generally vest in the customer on administration or liquidation (section 267).
Debtors in external administration. Once a liquidator is appointed, suing the company needs the court’s leave (Corporations Act 2001 (Cth) ss 471B and 500(2)). Lodge a proof of debt and look to guarantors or security (see our insolvency practice). Late payments received in the six months before liquidation may be clawed back as an unfair preference.
What should you do if a customer stops paying?
- Stop extending credit and review the contract, invoices, guarantees and security.
- Confirm the debtor’s identity and run ASIC and PPSR searches.
- Send a written demand with a firm deadline and keep proof of service.
- Talk to the debtor, but document and secure any arrangement.
- Choose the tool: court claim, statutory demand or a call on the guarantee.
- Get advice before accepting late payments from a company that may be insolvent.
How Taylor David can help
We act for businesses, financiers and insolvency practitioners in Brisbane and across Queensland. We can:
- review contracts, guarantees and security, and recommend the best path
- prepare letters of demand and statutory demands
- run claims in QCAT and the Magistrates, District and Supreme Courts
- obtain default or summary judgment and enforce it
- run winding-up applications and bankruptcy proceedings
- negotiate settlements and secured payment arrangements.
This work sits within our litigation and insolvency practices.